Support
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Osmos provides the following Support Offering tiers.
Starter Support
Email Support
24-hour response during business hours
Scale Support
Slack and Email Support
12 Hours response during business hours
4 Onboarding sessions
Enterprise Support
Slack, Teams, Email, and Phone Support
4 Hour response during business hours
Use case review and guidance
Named customer success manager
On-demand onboarding and training sessions
First priority support
Custom contracts
Mission Critical Support
(Add-on)
Everything in Enterprise plus
1 Hour response time - 24x7x365
Weekly touchpoints
Product Expertise
Provide Train the Trainer
Ongoing support to Product Owners/SME’s
Influence in Osmos roadmap
Named Customer Engineer
Be an expert POC for Product / Project Managers
Engineer design guidance of onboarding process & workflow
Operational process and workflow guidance
Support with complex data scenarios
Contact us at support@osmos.io.
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